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Program Manager

Reports to:           Chief Program Officer or Employment Director

Department:        Employment and Career Development

Job Type:               Full Time (35 hours per week)

Status:                   Exempt

Hours:                   9:00am to 5:00pm (Monday-Friday)


The Program Manager will report to the Director of Career & Employment Services Department or Chief Program Officer and be responsible for the day-to-day management of the Employment and Career Services Department with a focus on recruitment, engagement, training, employment placement and retention for unemployed or underemployed individuals residing in NYC.


  • Participate in strategy and decision-making activities related to the Employment and Career Service Department.

  • Recruit, Screen and Enroll program participants and document all services as required by the program and agency procedures.

  • Develop the program’s performance goals and guide staff towards goal compliance in all performance areas.

  • Launch and manage sector-based training initiatives and partnerships.

  • Provide direct supervision to a team of 1-3 individuals leading efforts focused on work readiness, employment placement and retention.

  • Ensure the department is represented at community events to promote the workforce initiatives and services.

  • Facilitate bi-weekly individual and monthly team meetings to support the professional development, work performance and collaboration among team members.

  • Develop monthly and year end reports reflective of program’s goals, progress, and upcoming activities.

  • Manage program budget lines and ensure reconciliation of all expenses.

  • Participate in professional development activities through individual and group supervision, attendance at conferences, workshops, seminars, or webinars.


  • Bachelor’s degree required with at least three years of professional work experience preferably in employment services and/or case management. At least 1 year of supervisory experience preferred.

  • · Experience building trusting relationships and collaborative efforts with diverse individuals, employers, colleges and community partners.

  • · Ability to interact professionally with people from diverse socio-economic, racial, ethnic, and varying cultural groups.

  • · Strong oral and written communication, time management and organizational skills are necessary. Bilingual (English/Spanish) preferred but not required.

  • · Capacity to work effectively, take initiative, and thrive in a collaborative work environment.

  • · Ensure confidentiality in all areas of responsibility and have respect for the value, potential, and dignity for all program participants.

  • · Proficiency in Microsoft Office suite and other standard business technology is required.

  • · Ability to work outdoors and travel throughout NYC.

  • · Attend and participate in organization-wide initiatives as required (occasional evening and/or weekend events).

  • · Other duties as assigned.


  • Aetna Medical, Dental, & Vision Health Insurance

  • Paid Time Off (PTO)

  • Twelve (12) Paid Vacation Days Accrued Annually. Increases to Fifteen (15) Vacation Days after 2 years of service.

  • Twelve (12) Wellness Days Accrued Annually.

  • Up to 12 Paid Holiday’s Off Per Year

  • Corporate discounts – Broadway shows, Theme Parks, Concerts, Hotels, Car Rentals, and more

  • EAP - Work/Life, and Wellness Benefit

  • FinFit – Financial Health Tool

Interested candidates should submit a resume and cover letter to No phone calls.

Equal Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

The mission of the New York Urban League (NYUL) is to enable African Americans and other underserved communities to secure a first-class education, economic self-reliance and equal respect of their civil rights through programs, services and advocacy. Providing direct services for more than 100 years to New Yorkers across the City, the NYUL is a respected trainer, advisor and advocate. Additionally, the NYUL partners with government, business and civic leaders to call out injustice, create new opportunities and celebrate advancements that make the City work better for all of its residents.

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