Program Manager

Reports to:            Director of Programs
Department:          Employment and Career Development
Job Type:              Full Time (35 hours per week)

The mission of the New York Urban League (NYUL) is to enable African Americans and other underserved communities to secure a first-class education, economic self-reliance and equal respect of their civil rights through programs, services and advocacy. Providing direct services for more than 100 years to New Yorkers across the City, the NYUL is a respected trainer, advisor and advocate. Additionally, the NYUL partners with government, business and civic leaders to call out injustice, create new opportunities and celebrate advancements that make the City work better for all of its residents.


 The Program Manager will report to the Director of Programs and be responsible for the overall management for the Career Preparation Institute with a focus on recruitment, engagement, and retention for unemployed or underemployed individuals 21-40 years old.


• Participate in strategy and decision-making activities related to the program portfolio.

• Develop effective working relationships with employers and maintain regular contact to monitor internship and/or employment satisfaction.

• Assess the staffing needs of businesses and track employment placement and retention outcomes for program participants.

• Collaborate with the Diversity and Inclusion Specialist to ensure work readiness activities are facilitated which will include but not limited to updating resumes, interviewing preparation, and independent job search techniques.

• Recruit, Screen and Enroll program participants and document all services as required by the program and agency procedures.

• Manage enrollment of participants into the Diversity and Inclusion portal.

• Manage program budget lines and ensure reconciliation of all expenses.

• Provide supervision to 1-2 interns and/or volunteers.

• Participate in professional development through individual and group supervision, attendance at conferences, workshops, seminars, or webinars.


• Bachelors degree required with at least three years of professional work experience preferably in employment services and/or case management. At least 1 year of supervisory experience required.

• Experience building trusting relationships and collaborative efforts with diverse individuals, employers, colleges and community partners.

• Ability to interact professionally with people from diverse socio-economic, racial, ethnic, and varying cultural groups.

• Strong oral and written communication, time management and organizational skills are necessary. Bilingual (English/Spanish) preferred but not required.

• Capacity to work effectively, take initiative, and thrive in a collaborative work environment. Experience with outreach, recruitment social media and audience development.

• Ensure confidentiality in all areas of responsibility and have respect for the value, potential, and dignity for all program participants.

• Proficiency in Microsoft Office suite and other standard business technology is required.

• Ability to work outdoors and travel throughout NYC.

• Attend and participate in organization-wide initiatives as required (occasional evening or weekend events).

• Other duties as assigned.

Interested candidates should submit a resume and cover letter to Shalima L. McCants, Chief Program Officer at No phone calls.

Salary range $51,000-$55,000

Equal Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status