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Retention Specialist

REPORTS TO: Program Manager
DEPARTMENT: Employment & Career Services
TYPE: Full Time (35 hours per week)
STATUS: Non-Exempt


The Retention Specialist will report to the Program Manager supporting the Employment & Career Services Programs. Duties will include, but shall not be limited to:


  • Create a nurturing, supportive and collaborative environment for program participants.

  • Lead monthly workforce retention efforts to foster active engagement with all participants.

  • Provide or refer training and professional development opportunities to participants.

  • Support the team’s efforts to promote participants success (social media, impact reports, etc)

  • Participate in community events (in-doors or outdoors) to promote the organization and services.


  • Provide direct services to participants including co-facilitating workforce presentation and workshops virtually or in-person.

  • Track employment placement and retention outcomes for program participants.

  • Monitor participants progress / completion of goals, reporting weekly all outcomes to the Program Manager.

  • Support in the execution of workforce development events as necessary for various assigned projects.

  • Participate in professional development initiatives through individual and/or group supervision, attendance at conferences, workshops, seminars, or webinars.

  • Attend and participate in organization-wide initiatives.


  • Associate degree with at least three years of professional work experience, particularly in workforce, case management or social services.

  • Strong commitment to the workforce development needs of our targeted community.

  • Experience building trusting relationships and collaborative efforts with diverse individuals, employers, and community partners.

  • Experience with/knowledge of best practices in workforce, job readiness and professional development.

  • Strong oral and written communication, time management and organizational skills are necessary.

  • Ability to interact appropriately with people from diverse socio-economic, racial/ethnic, and varying cultural groups.

  • Must have proven capacity to work independently, take initiative, and thrive in a team-oriented work environment.

  • Ensure confidentiality in all areas of responsibility.

  • Bilingual (English/Spanish) preferred.

  • Ability to work outdoors and travel throughout NYC.

  • Proficiency in Microsoft Office suite and other standard business technology is required.


  • Ability to use a computer for prolonged periods.

  • Ability to occasionally lift and/or move up to 10 pounds.

  • Ability to speak clearly in English.

  • Ability to manipulate objects with fingers rather than with whole hand or arm, for example, using a keyboard or phone

  • Ability to stand, walk or sit for long periods of time.

  • Ability to travel for a minimum of 1 mile within a reasonable amount of time in all types of weather, including inclement weather.

  • Ability to bend and retrieve objects and/or documents.

  • Ability to climb several flights of stairs.

Job Benefits Include:

  • Aetna Medical, Dental, & Vision Health Insurance

  • Paid Time Off (PTO)

    • Twelve (12) Paid Vacation Days Accrued Annually. Increases to Fifteen (15) Vacation Days after 2 years of service.

    • Twelve (12) Wellness Days Accrued Annually.

    • Up to 12 Paid Holiday’s Off Per Year

  • Corporate discounts – Broadway shows, Theme Parks, Concerts, Hotels, Car Rentals, and more

  • EAP - Work/Life, and Wellness Benefit

  • FinFit – Financial Health Tool

Salary $48,000 - $50,000

Interested candidates should submit a resume and cover letter to Raycine Taylor, Director of Operations at No phone calls.

Equal Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status

The mission of the New York Urban League (NYUL) is to enable African Americans and other underserved communities to secure a first-class education, economic self-reliance and equal respect of their civil rights through programs, services and advocacy. Providing direct services for more than 100 years to New Yorkers across the City, the NYUL is a respected trainer, advisor and advocate. Additionally, the NYUL partners with government, business and civic leaders to call out injustice, create new opportunities and celebrate advancements that make the City work better for all of its residents.

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