Director of Operations

REPORTS TO: President and Chief Executive Officer
DEPARTMENT: Operations
TYPE: Full Time (35 hours per week)
STATUS: Exempt 


The Director of Operations is responsible for the day-to-day management and operations of the organization and implementing the strategic vision, direction, and commitments set by the President & CEO. Manage operational processes and procedures in the areas of Human Resources, Development Tracking, Communications and Technology. Oversee internal functions, freeing up the President & CEO to focus on external matters.


  • Analyze internal operations and identify areas for process enhancement

  • Implement business strategies that align with the short- and long-term objectives developed the Board of Directors

  • Coordinate HR functions including recruitment, orientation, on-boarding, performance review process, benefits enrollment, and more

  • Manage operational logistics related to events, parties, meetings,

  • Support CEO in monitoring performance against annual budget, make quarterly business strategy adjustments and corrective actions needed to maximize impact while minimizing expenditure

  • Build and maintain trusting relationships with partners, clients, and stakeholders

  • Review all contracts and approve process in enhancement updates

  • Supervise and support NYUL consultants and partners in areas of Technology and HR

  • Support CEO’s advocacy and promotion work by providing timely updates on programming activities

  • Oversight of office facilities management

  • Ensure compliance with National Urban League affiliate requirements

  • Represent NYUL at community events, meetings, conferences, etc


  • Minimum of 10 years of management experience, 3-5 years in nonprofit setting

  • Experience managing organization with annual budget of at least $1 million

  • Bachelor’s degree in business administration or related field

  • Superior communication skills, both oral and written

  • Demonstrated leadership skills with staff and professional colleagues

  • Demonstrated experience working on teams, both as a member and as a leader

  • Creative problem solver

  • Excellent time management and multi-tasking skills to meet deadlines

  • Proactive and highly organized

  • Excel, PowerPoint and Microsoft Office proficiency

Preferred skills and qualifications

  • Human Resources

Salary Range:

  • $90-105K

Job Benefits Include:

  • Aetna Medical, Dental, & Vision Health Insurance

  • Paid Time Off (PTO)

    • Twelve (12) Paid Vacation Days Accrued Annually. Increases to Fifteen (15) Vacation Days after 2 years of service.

    • Twelve (12) Wellness Days Accrued Annually.

    • Up to 12 Paid Holiday’s Off Per Year

  • Corporate discounts – Broadway shows, Theme Parks, Concerts, Hotels, Car Rentals, and more

  • EAP - Work/Life, and Wellness Benefit

  • FinFit – Financial Health Tool

Interested candidates should submit a resume and cover letter to No phone calls.

Equal Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status

The mission of the New York Urban League (NYUL) is to enable African Americans and other underserved communities to secure a first-class education, economic self-reliance and equal respect of their civil rights through programs, services and advocacy. Providing direct services for more than 100 years to New Yorkers across the City, the NYUL is a respected trainer, advisor and advocate. Additionally, the NYUL partners with government, business and civic leaders to call out injustice, create new opportunities and celebrate advancements that make the City work better for all of its residents.